Terms of Service

Last updated: 18th August 2025

1. Acceptance of Terms

By accessing and using UsersLoop's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

UsersLoop provides a feedback management platform that allows product teams to collect, organize, and act on customer feedback. Our services include:

• Feedback collection and management tools
• Roadmap planning and tracking
• Customer communication features
• Analytics and reporting
• Integration capabilities

3. User Accounts

To access certain features of our service, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and complete information
• Notifying us immediately of any unauthorized use

4. Acceptable Use

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our services
• Use our services for spam or unsolicited communications

5. Content and Data

You retain ownership of the content you submit to our platform. By submitting content, you grant us a license to use, store, and display that content in connection with providing our services.

6. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

7. Payment Terms

Some features of our service require payment. Payment terms include:

• Fees are billed in advance on a recurring basis
• All fees are non-refundable except as required by law
• We may change our pricing with 30 days notice
• Failure to pay may result in service suspension

8. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may temporarily suspend services for maintenance, updates, or other operational reasons.

9. Intellectual Property

Our services, including all software, content, and materials, are owned by UsersLoop and protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.

10. Limitation of Liability

To the maximum extent permitted by law, UsersLoop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use.

11. Indemnification

You agree to indemnify and hold harmless UsersLoop from any claims, damages, or expenses arising from your use of our services or violation of these terms.

12. Termination

Either party may terminate this agreement at any time. Upon termination:

• Your access to our services will cease
• We may delete your account and data
• Any outstanding payments remain due

13. Governing Law

These terms are governed by the laws Thailand, without regard to conflict of law principles.

14. Changes to Terms

We may update these terms from time to time. We will notify you of material changes by posting the new terms on our website and updating the "Last updated" date.

15. Contact Information

If you have any questions about these terms, please contact us at: