Better Feedback. Better Support. Happier Customers.
= More Revenue.

UsersLoop is an all-in-one customer feedback and support platform that helps SaaS teams collect, organize, and act on customer feedback while providing world-class support. It combines multiple expensive tools into one affordable platform.

Here's how it works:

• Collect: Embed our widget on your website to capture feedback seamlessly
• Organize: Automatically create customer profiles with context and prioritize high-value feedback
• Act: Transform feedback into roadmap items and keep customers informed
• Support: Provide instant help with AI-powered responses and live chat

You can be fully set up and live in just 30 minutes! Here's the quick setup process:

• 5 minutes: Create your account and set up your first product
• 15 minutes: Add your initial content (import from existing tools or add upcoming features)
• 20 minutes: Embed the widget on your website with a single line of code
• 30 minutes: Configure notifications and start collecting feedback

Our onboarding process is designed to be as smooth as possible, and our support team is always available to help if you need assistance.

UsersLoop stands out in several key ways:

• All-in-One Platform: Replace multiple expensive tools (feedback collection, roadmaps, helpdesk, chat) with one affordable solution
• Customer Intelligence: Automatically create customer profiles with MRR, LTV, and usage data to prioritize feedback
• AI-Powered Support: Intelligent responses that learn from your knowledge base
• Beautiful Public Roadmaps: Keep customers informed about what you're building and why
• Smart Notifications: Get alerted instantly when high-value customers submit feedback
• Developer Friendly: Easy APIs, webhooks, and integrations

Most importantly, we focus on helping you turn feedback into revenue by building better products that your customers actually want.

Our 14-day free trial includes full access to all features with no credit card required. You get:

• Unlimited feedback collection
• Customer intelligence and profiling
• Public product roadmaps
• Helpdesk and knowledge base
• Live support chat
• AI-powered responses
• Analytics and insights
• API access and webhooks

After the trial, you can choose from our flexible pricing plans that scale with your business. No hidden fees or surprise charges.

Yes! We make it easy to migrate from your existing tools:

• CSV Import: Import feedback, feature requests, and customer data from any tool that exports CSV
• API Integration: Simple Imports from popular tools like Intercom, Canny, and other systems
• Manual Import: Our team can help with large data migrations
• Gradual Migration: Run UsersLoop alongside your existing tools during transition

We understand that switching tools can be daunting, so we provide comprehensive migration support and documentation to make the process as smooth as possible.

Our widget is designed to be lightweight, secure, and non-intrusive:

• Easy Installation: Just one line of code - no complex setup required
• Lightweight: Only 25KB gzipped, won't slow down your website
• Secure: All data is encrypted in transit and at rest, GDPR compliant
• Customizable: Match your brand colors, positioning, and behavior
• Smart Detection: Automatically captures user context, browser info, and page details
• Non-Intrusive: Appears only when users want to give feedback

The widget respects user privacy and only collects data when users actively submit feedback. All data is stored securely and can be exported or deleted at any time.

We are currently building out the UsersLoop integrations with these in our plans:

• Communication: Slack, Microsoft Teams, Discord
• Project Management: Jira, Linear, Asana, Trello
• Support Tools: Intercom, Zendesk, Freshdesk
• Analytics: Google Analytics, Mixpanel, Amplitude
• CRM: Salesforce, HubSpot, Pipedrive
• Development: GitHub, GitLab, Bitbucket

We will also provide a powerful REST API and webhooks for custom integrations. If you don't see your tool listed, contact us - we're constantly adding new integrations based on customer requests.

We provide comprehensive support to help you succeed:

• Documentation: Comprehensive guides, API docs, and best practices. Helpdesk is built in UsersLoop!
• Email Support: Response within 24 hours for all plans
• Live Chat: Real-time support during business hours
• Video Calls: Screen sharing and personalized setup assistance
• Community: Active user community and knowledge sharing
• Priority Support: Faster response times for Enterprise customers

Our support team consists of product experts who understand both the technical and business aspects of customer feedback management.

Yes! Our Enterprise plan includes:

• Single Sign-On (SSO): SAML, OAuth, and LDAP integration
• Unlimited Everything: No limits on users, feedback, or features
• Custom Integrations: Build custom connections to your specific tools
• Dedicated Account Manager: Personal success manager
• Priority SLA Support: Guaranteed response times
• Custom Branding: White-label options available
• Advanced Analytics: Custom reporting and data exports
• On-Premise Deployment: Self-hosted options for security requirements
• Data Residency: Choose where your data is stored (US, EU, or custom)

Contact our sales team to discuss your specific requirements and get a custom quote.

Security and compliance are our top priorities:

• Data Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• GDPR & PDPA Compliant: Full compliance with EU & Asian data protection regulations
• Regular Backups: Daily automated backups with 30-day retention
• Access Controls: Role-based permissions and audit logs
• Vulnerability Testing: Regular security assessments and penetration testing

We're committed to protecting your data and maintaining the highest security standards. You can export or delete your data at any time.